Palisades Phase A
Architectural
- What types of exterior modifications can I make to my home without requiring approval of the association?
All exterior modifications or improvements should be approved through the community association’s architectural control process. Please complete the architectural request form.
- Where do I find my community's architectural modification request form??
<If in TownSq Documents> The architectural modification request form can be found under the Documents section of TownSq.
- What's the process for submitting the application? How long does it take to get approval?
Once the application is submitted it will be reviewed by the <Architectural Review Board >. This committee of <volunteer homeowners> is tasked by the Board of Directors to review each submission to determine that the request is in compliance with the association’s architectural guidelines. A response from the committee may take as many as 30 days from the date of submission. Please ensure that you provide as much information as possible with your application to avoid delays.
- What is the status of my application?
If you have not heard from the Community Manager or <Architectural Review Board> within 30 days from the date of submission, please submit a request via TownSq or email your Community Manager at Joshua.moore@goodwintx.com .
Board Meetings
- How do I find out when the next Board meeting takes place?
Board Meeting dates and times are typically noticed via the News and Events section of TownSq.
- Where can I find copies of the most recent Meeting Minutes?
Meeting minutes are posted in the Documents section of TownSq.
Common Area Maintenance
- The landscaper is not cutting my backyard. Why?
Homeowners are responsible for their own landscaping. Should you have any concerns, please submit a request via TownSq.
- What does the Association maintain and what am I responsible for maintaining?
The association maintains the common area including, but not limited to, all recreational facilities, community facilities, trees, landscaping, sprinkler systems, pavements, street, pipes, wires, conduits and other public utility lines situated thereon. In addition to maintenance to the common area, the Association shall provide exterior maintenance of each lot, which is subject to assessment hereunder, as follows: paint, repair, replacement and care of roofs, gutters, exterior light fixtures and bulbs, downspouts, exterior building surfaces, tress, shrubs, grass, lawn sprinklers, walks and other exterior improvements. All exterior maintenance. The Association shall also be responsible for the repair, maintenance and replacement of the postal kiosk and dumpster serving the Property. Owner Responsibilities: All fixtures and equipment installed within a Townhouse, commencing at a point where the utility lines, pipes, wires and conduits or systems enter the exterior walls of a Townhouse, shall be maintained and kept in repair by the Owner. In addition, all exterior as well as interior air conditioning, plumbing, fire sprinkler, mechanical and electrical systems servicing a particular Townhouse, any dish antenna installed, as well as the repair and replacement of the foundation of the particular Townhome. In addition, owner shall be responsible for the adequate sealing and waterproofing of all windows, doors, flashing and other roof penetrations.
- I need to report a maintenance issue to a common area in the community...
We sincerely appreciate your efforts in alerting our management team of any maintenance issues in your community. Please submit a request via please submit a request via TownSq and include a picture and as much detail as possible where applicable. You will be able to track the status of your request via TownSq.
- What is the trash/waste pick-up schedule for my community?
Trash pick-up days are Wednesdays
- What is the bulk pick-up schedule for my community?
Bulk Waste collections are on the third week of the month.
- How do I get a mailbox key?
Each home has individual mailboxes. Please contact your local United States Postal Center should you have any questions.
Compliance
- I just received a violation notice. Who can I talk to about it?
Inquiries related to covenant violations should be directed to our Compliance Department at compliance@goodwintx.com. Additional contact information is available on the notice you received.
- I need to report an issue with a neighbor's home.?
Please submit a request via TownSq with a picture, address of the alleged violation and any details related to the issue
- When does your compliance driver come through our community?
The community is inspected once monthly per the management agreement.
- Is there a list of do's and don'ts I can give to my tenant?
A copy of the community’s Covenants, Conditions and Restrictions can be found on your community’s website by visiting www.goodwintx.com and entering your community name in the “Find My Community Page” field at the top right corner of our webpage.
Contacts
- Who can I reach for help?
We have a team of industry professionals standing by to assist you. Here are the various ways you can reach us:
- TownSq App: Submit a request via our web and mobile application.
- Customer Service Team: Available Monday-Friday, 8:00 AM-6:00 PM.
855-289-6007 or info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com.
- Joshua Moore, Community Manager: By phone at 469-697-7657(Office) or Via email dppatmanager@goodwintx.com
- Compliance Team: Covenant violation related inquiries can be directed to compliance@goodwintx.com.
- How can I reach the Board of Directors?
You are invited to address the Board of Directors at the next scheduled Board Meeting or by submitting a request via TownSq.
Documents
- Where can I find the governing documents of the association?
A copy of the community’s governing documents can be found on your community’s website by visiting www.goodwintx.com and entering your community name in the “Find My Community Page” field at the top right corner of our webpage.
Financial
- What is my balance?
You can view your account balance by logging in to TownSq. You may also request your balance by contacting our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com
- How do I pay my assessment?
For your convenience, we offer several payment options:
Option 1: Mail-In Your Payment to the following address:
(DPPAT) – Palisades Phase A Townhomes
c/o Goodwin Processing Center
PO Box 93447
Las Vegas, NV 89193-3447
Option 2: TownSq?website (www.townsq.io) or mobile application. Your account balance is also available by accessing your TownSq account.
From the web:
- Login to TownSq at?https://app.townsq.io/login
- From the top of your home page feed, select the account you’d like to make a payment on.
- Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.
From the TownSq App:
- From the top of your mobile feed, choose the account you’d like to make a payment on.
- Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.
TownSq offers both ACH and debit/credit card payment options. When making?credit card payments?online, there is a?$1.50 convenience fee?plus?3.5% of the total payment amount. This fee is based on your assessment. When making a payment via?e-check, there is a $1.50 convenience fee.
Option 3: Bank Bill Pay Service - If you use a bill payment service that automatically makes payments for you, please change the name of the payee and the address for payment to the PO Box address referenced above. You will need to note your account number and association code (DPPAT) in the memo section of your check.
- Can I pay my assessment with a credit/debit card?
Yes, credit/debit cards are accepted through TownSq.
From the web:
- Login to TownSq at?https://app.townsq.io/login
- From the top of your home page feed, select the account you’d like to make a payment on.
- Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.
From the TownSq App:
- From the top of your mobile feed, choose the account you’d like to make a payment on.
- Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.
TownSq offers both ACH and debit/credit card payment options. When making credit card payments online, there is a $1.50 convenience fee plus 3.5% of the total payment amount. This fee is based on your assessment. When making a payment via e-check, there is a $1.50 convenience fee.
- What is my property code?
Your Property Code is DPPAT
- What is the Management ID?
6587
- When is my assessment due?
30 days after the beginning of each calendar year
- Are there any fees associated with online payments?
When making?credit card payments?online, there is a?$1.50 convenience fee?plus?3.5% of the total payment amount. This fee is based on your assessment. When making a payment via?e-check, there is a $1.50 convenience fee.
- Why does my account show a negative number?
A negative number means that you have a credit balance.
- I received a letter about a past due assessment. Who can I talk to about these fees?
Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com.
- Who can I talk to about setting up a payment plan?
Contact our team at delinquencies@goodwintx.com. A member of our team will be happy to assist you however possible.
- How do I update my Western Alliance payment information?
To update existing Western Alliance recurring payments,?click here.
- How do I cancel my Western Alliance auto draft?
To update existing Western Alliance recurring payments, click here.
- What is my assessment paying for?
Your community’s assessment pays for the operating expenses of the association. This can include utilities, road maintenance, landscaping, amenity maintenance, insurance, etc.. A copy of the budget can be found on TownSq under Documents
- Where can I find my account number?
You can find your account number in your billing statement or coupon book. If you cannot locate your account number, please contact our Customer Service team at 855-289-6007.
Insurance
- My lender is asking for a copy of the association's insurance. Where do I get this information?
Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com. You can also submit a request through TownSq.
- How do I add my property to reflect on the insurance certificate?
Contact the Association’s Insurance Agent:
Please reach out to your association manager for insurance agent information
Owner Information
- How do I update my contact information/mailing address?
Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com. You can also submit a request through TownSq.
Resales
How do I get a lender questionnaire completed?
Lender questionnaires can be ordered via the Goodwin website Home | Goodwin & Company (goodwintx.com)
How much does a lender questionnaire cost?
Visit the Goodwin website at Home | Goodwin & Company (goodwintx.com)
Where do I obtain a resale certificate?
Resale Certificates can be ordered via the Goodwin website Home | Goodwin & Company (goodwintx.com)
I'm the Lender and would like to get a statement. Is there a charge for this?
A statement can be ordered via the Goodwin website Home | Goodwin & Company (goodwintx.com)
Rules/Regulations
- What is the community's pet policy?
. No animals, rabbits, livestock, fowl or poultry of any kind shall be raised, bred, or kept in any Townhouse or in the Common Area, except that dogs, cats or other normal household pets may be kept in Townhouses, provided that not more than two such pets shall be kept in any townhouse, in no even shall any animal or any breed of animal which is considered dangerous (as determined by the Board) be kept in any Townhouse and no such pet may exceed seventy pounds in weight, except with the prior written consent of the Board, Housing such pets shall be subject to Rules and Regulations adopted by the Board, and pets may not be kept, bred, or maintained for any commercial purpose; and provided further that any such pet causing or creating a nuisance or unreasonable disturbance shall be permanently removed from the Property upon one days written notice from the board.
- What is the community's parking policy?
No vehicle (including without limitation automobiles, trucks, motorcycles and bicycles) belonging to or under the control of any Owner or a member of the family or a guest, tenant, lessee, or employee of an Owner shall be parked a parking space assigned to another Owner or in such manner as to impede or prevent ready access to any entrance to or exit from designated parking areas. No vehicles which are in inoperable condition may be parked or stored on any portion of the Common Area, No vehicle repair work of any kind or nature shall be conducted on any portion of the Common Area. Any vehicle parked or stored in contravention of this rule shall be subject to being towed or removed by the Board at the Owner’s expense. In the case of a vehicle parked so as to impede access to a Townhouse by its Owner, such vehicle shall also be subject to being towed by the owner of such Townhouse.
TownSq
- What is TownSq?
TownSq?is an all-in-one mobile app designed to help you connect, collaborate and stay up-to-date with your community – any time on any device. TownSq streamlines operations for board members and simplifies community living for homeowners. With TownSq you can:?
- Easily communicate with neighbors, community managers, and board members?
- Manage your account and pay online
- Get up-to-date community news and events
- Request and review status of service inquiries
- Participate in community polls
- Access community forms and documents
- And more…
- How do I register for TownSq?
Registering for TownSq is fast and easy. Follow the steps below to get started:?
- Visit?https://app.townsq.io/ais/sign-up
- Enter your Account Number and Zip code (Physical property address)
- Provide your email address and create a password?
- I'm getting an error when I try to register for TownSq. Can you help?
Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com.
- How do I change my email preferences for TownSq notifications?
Once you have logged in to TownSq, you can edit your notification preferences by editing your profile. To edit your profile, click on your name in the top right-hand corner of the TownSq page and a drop down will appear with the “Edit Profile” link.
- How do I submit a request in TownSq?
Once you have logged in to TownSq, click the “Requests” link on the menu bar on the left-hand side of your screen.
- I forgot my TownSq password, how can I reset it?
Visit https://app.townsq.io/user-recovery to reset your password.